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Enhanced By Livs clinically proven Eyelash serum has the latest formula which can enhance the appearance of longer, thicker and darker Eyelashes.

Please ensure the Lash line is clean before applying any Eyelash Serum. Apply once daily in the morning or evening. Apply the Eyelash serum directly to the base of your upper Lash Line. Only apply the Eyelash serum with the applicator brush thats provided.

Results vary for each individual, due to the difference in Lash cycles. While some individuals may see results within a week, others may require 8-12 weeks. Results may begin within 2-6 weeks.

YES! We recommend using our Eyelash serum whilst having your Lash Extensions on. Our Eyelash Serum is formulated to protect and strengthen your Lashes, making is even easier for your natural Lashes to hold the extensions. Our serum is formulated to not interfere with the bond of the Eyelash Extension glue as it is water based.

We recommend consistent use of the Eyelash serum to maintain results. If you stop applying the serum, your Lashes will most likely return to their natural appearance.

Enhanced By Liv advises that you show your GP or Midwife the list of ingredients in our Eyelash/Eyebrow Serum for confirmation that it is okay to use. Whilst our Eyelash Serum is clinically tested, Hormone Free and doesn't contain any harmful ingredients like Prostaglandin Analogues this decision needs to be yours and your GP/Midwifes.

We recommend removing your contact lenses prior to applying our Eyelash Serum. We also advice that you consult with your optometrist before using our Lash Serum.

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Pentapeptide-17: Can help stimulate collagen production and strengthen Lash follicles, which can improve Lash density and resilience. Collagen: Can help improve Lash strength, reducing the likelihood of breakage. Cucurbita Pepo Pumpkin Seed Extract: Can help promote Lash health and enhance the overall appearance of Lashes. Biotin: Biotin is a B7 Vitamin that can help support the key proteins in hair structure, which can help to strengthen and repair Lashes.

Enhanced By Livs clinically proven Eyebrow serum has the latest formula which can enhanced the appearance of thicker and fuller Eyebrows.

Please ensure the Eyebrow is clean before applying any Eyebrow serum. Apply once daily in the morning or evening. Apply the Eyebrow serum directly to the areas of your Eyebrows where you are wanting to encourage growth. Only apply the Eyebrow serum with the applicator brush that is provided.

Results vary for each individual, due to differences in hair cycles. While some individuals may see results within a week, others may require 8-12 weeks. Results may begin within 1-6 weeks.

We recommend consistent use of the Brow serum to maintain results. If you stop applying the serum, your Brows will most likely return to their natural appearance.

Enhanced By Liv advises that you show your GP or Midwife the list of ingredients in our Eyebrow/Eyelash Serum for confirmation that it is okay to use. Whilst our Eyebrow Serum is clinically tested, Hormone Free and doesn't contain any harmful ingredients like Prostaglandin Analogues this decision needs to be yours and your GP/Midwifes.

Pentapeptide-17: Can help stimulate collagen production and strengthen Brow follicles, which may improve Brow density and resilience. Collagen: Can help enhance Brow strength, reducing the likelihood of breakage. Cucurbita Pepo (Pumpkin Seed Extract): Can help promote brow health and enhance the overall appearance of Brows. Biotin: A B7 vitamin that can help support the key proteins in hair structure, strengthening and repairing Brows for a fuller, healthier look.

Standard Shipping (3 - 5 business days, excluding weekends and public holidays). Standard Shipping is FREE on all orders over $100 NZD New Zealand wide. Estimated timeframes do not include dispatch times. Please allow 1 – 3 business days for your order to be processed before shipment. ​ Please note processing times may be delayed during the Christmas period and any sale periods. Please allow extra time to receive your order during these times. ​ We are currently not offering International or Australian Delivery options, however this is something we aim to offer in future. Please make sure your delivery address is correct to avoid delays. Once your order has been dispatched, it’s no longer possible to make changes to the shipping address and we cannot refund or cancel your order. We encourage you to always double-check your address before placing your order.​ If there is a possibility you may not be home when your parcel is due to arrive, please contact NZ Post to have your order left in a safe place, or redirected to your nearest Post Office.

To cancel your order please contact: enhancedbyliv@hotmail.com with your order number as the reference. If you place an order and email us straight away, it is not guaranteed that your order will be cancelled as it can take 1 - 3 business days for our customer service team to attend to your email. If your order has already processed, we are unable to cancel the order or make any changes. Enhanced By Liv will only accept a return, exchange or refund if the products are returned in their original packaging and unopened condition within 30 days of being delivered. Enhanced By Liv will not be able to offer a refund for products that have been opened, used or are returned damaged. ​ To return a product please contact: enhancedbyliv@hotmail.com with your order number as the emails subject. ​ Enhanced By Liv is not responsible for the return shipping costs, therefore the customer must cover these shipping costs. We highly recommend using a tracked post option if you're returning any products as all transporting risks are the customers responsibility. ​ If the product purchased is defective or you feel is not as advertised, please contact: enhancedbyliv@hotmail.com with your order number as the emails subject. Prior to returning the products and we will work with you to resolve the issue. In the event your order arrives to you damaged, please contact: enhancedbyliv@hotmail.com with your order number as the emails subject. Please return your order to: ENHANCED BY LIV 167 SURREY STREET, ST CLAIR DUNEDIN, 9012 NEWZEALAND. We will notify you via email once your return has been received and approved. The refund will be processed to the original method of payment. Please note, once a return has been delivered to us, it may take up to 30 business days to process your refund.

PRIVACY POLICY (Our Policy aligns well with the Privacy Act 2020 of New Zealand, which mandates transparency in how personal information is collected, used, and disclosed. The policy covers key aspects such as data collection, consent, disclosure, security, and user rights, adhering to the 13 privacy principles outlined in the Act). Last updated: February 2025. ​ SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION: When you book an appointment with Enhanced By Liv, we collect personal information such as your name, email address, phone number, and appointment details. This information is used to manage bookings, provide services, and send appointment reminders. ​ When you browse our website, we may also receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system. ​ With your permission, we may send you emails or SMS updates about services, promotions, or other business updates. You can opt out at any time. ​ SECTION 2 - CONSENT: How do you get my consent? When you provide personal information to book an appointment, complete a payment, or contact us, we assume your consent for using your information for those specific purposes. If we request your information for secondary purposes (e.g., marketing), we will ask for your explicit consent or provide an option to decline. ​ How do I withdraw my consent? If you change your mind, you may withdraw your consent at any time by contacting us at [your email] or following the unsubscribe instructions in any communication. ​ SECTION 3 - DISCLOSURE: We may disclose your personal information if required by law or if you violate our Terms of Service. ​ SECTION 4 - BOOKINGS AND PAYMENTS: Our booking system is managed through Timely. This platform securely stores your appointment details and personal information necessary to process your booking. ​ If you make a payment online, transactions are securely processed through Stripe or Afterpay, which adheres to industry security standards. We do not store or have access to your credit card information. ​ SECTION 5 - THIRD-PARTY SERVICES: We use third-party service providers to facilitate bookings, process payments, and analyze website performance. These providers only collect and use information necessary to perform their services. ​ Some third-party providers may operate in different jurisdictions, meaning your information may be subject to foreign data protection laws. We recommend reviewing their privacy policies for more details. Links: Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies. ​ SECTION 6 - SECURITY: We take reasonable precautions to protect your personal information from unauthorized access, alteration, or misuse. Payment data is encrypted using secure socket layer (SSL) technology. However, no method of transmission over the internet is 100% secure. ​ SECTION 7 - AGE OF CONSENT: By using this site, you confirm that you are at least the age of majority in your region, or that you have given consent for any minor dependents to use this site. ​ SECTION 8 - CHANGES TO THIS PRIVACY POLICY: We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. If significant updates are made, we will notify you via email or a website notice. ​ SECTION 9 - GOOGLE ANALYTICS & TRACKING: We use Google Analytics to collect data about website traffic and user interactions. This helps us improve user experience. Google may store this information on servers in the U.S. and process data according to its privacy policy. You can opt out by adjusting your browser settings. ​ QUESTIONS AND CONTACT INFORMATION: If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email: enhancedbyliv@hotmail.com

TERMS OF SERVICE ​ OVERVIEW: This website is operated by Enhanced By Liv. Throughout the site, the terms “we”, “us”, and “our” refer to Enhanced By Liv. Enhanced By Liv offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. ​ By visiting our site and/or booking a service with us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, and contributors of content. ​ Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. ​ Any new features or tools added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. ​ SECTION 1 - ONLINE BOOKINGS AND SERVICES: By booking an appointment through our website, you confirm that you are at least the age of majority in your jurisdiction or have given consent for a minor dependent to use this site. You agree to provide current, complete, and accurate booking information. Any failure to provide accurate details may result in cancellation of your booking. We reserve the right to refuse service to anyone for any reason at any time. Prices for services are subject to change without notice. ​ SECTION 2 - CANCELLATION AND REFUND POLICY: We require advance notice for appointment cancellations or rescheduling. Failure to provide the required notice will result in cancellation fees or forfeiture of any deposits paid. The Cancellation fees are as followed: ​ Cancellations within 48 hours of your appointment will incur a 50% fee of the total appointment cost. Cancellations within 24 hours of your appointment will incur a 100% fee of the total appointment cost. Failure to follow the policies stated in our 2025 Policies Form will result in your booking being declined and a 100% fee of the total appointment cost. You will be required to reschedule. ​ Failure to pay cancellation fees on the day of your scheduled appointment will result in further action being taken, as permitted by law. ​ Refunds for services are not provided once a treatment has been completed. If you experience an adverse reaction, please contact us immediately to discuss potential resolutions. ​ SECTION 3 - ACCURACY OF INFORMATION: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making. ​ SECTION 4 - MODIFICATIONS TO SERVICES AND PRICING: Prices and service offerings may be subject to change at any time without prior notice. ​ SECTION 5 - PERSONAL INFORMATION: Your submission of personal information through the website is governed by our Privacy Policy. ​ SECTION 6 - PROHIBITED USES: You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any laws, to harass or harm others, or to transmit malicious code or harmful software. ​ SECTION 7 - LIABILITY DISCLAIMER: Enhanced By Liv does not guarantee that your use of our service will be uninterrupted, secure, or error-free. We are not liable for any personal injury, allergic reactions, or other adverse effects resulting from our treatments. Clients are responsible for disclosing any allergies or medical conditions prior to treatment. ​ SECTION 8 - CONTACT INFORMATION: Questions about the Terms of Service should be sent to us at: enhancedbyliv@hotmail.com

Ready to experience the ultimate Brow, Lash, or Lip transformation? You’re in the right place! Our appointments are booked conveniently online through Timely, making it easy for you to secure your spot anytime. ​ Just click the “Book Now” button above to get started! ​ You’ll also find a copy of our policies and answers to frequently asked questions about our booking system below. ​ ​​​​​​​ Enhanced By Liv - Policies By booking an appointment with Enhanced By Liv, you are agreeing to the following policies. Please review them carefully, as all policies apply regardless of circumstances, including illness, delayed flights for travelers, or the length of appointments. ​ Cancellation Fees: 48 Hours Notice: Cancellations or changes made within 48 hours of your appointment will incur a fee of 50% of the appointment cost. 24 Hours Notice: Cancellations or changes within 24 hours of your appointment will incur a fee of 100% of the appointment cost. ​ Lateness: Our schedule is designed to accommodate all clients in a timely manner. To ensure we stay on track, if you arrive 10 minutes late or more, you will be asked to reschedule, and a fee of 100% of the appointment cost will be applied. Thank you for understanding! ​ Extras in Our Studio: To maintain a focused and calm environment, extra guests and children are not permitted in the studio. Should you arrive with additional people, you will be kindly asked to reschedule, and a fee will apply. ​ Parking: Convenient street parking is available. Please note that the driveway is reserved and is not for public use. Health: Your well-being is our priority. Please ensure you are in good health for your appointment. If you have any skin conditions or injuries near the area to be treated, kindly inform us in advance, as we may be unable to proceed with your treatment. If you arrive unwell, you will be asked to reschedule, and a fee will apply. ​ Courtesy Reminders: You will receive a text reminder 72 hours before your appointment and an email reminder 24 hours in advance. These reminders are provided as a courtesy; please mark your calendar to ensure you’re prepared. ​ Online Booking and Waitlist: Our schedule often books out 6–8 weeks in advance. If you cannot find a suitable time online, please let us know, and we can add you to our waitlist. Card Capture: While we don’t require upfront payments, we securely capture card details upon booking. This ensures that we can apply any necessary fees in the event of a policy breach. ​ Studio Access: Enhanced By Liv operates as a council-registered, home-based studio. Clients are welcome in the treatment room and may use the bathroom upon request. Breaches of any of these policies affect our small business significantly, and we appreciate your understanding. Should you have any questions about our services or policies, please reach out during our open hours. ​ We look forward to welcoming you soon! ​ ​ Here are some Frequently asked questions, about our booking system:​ Why do my card details need to be entered in? As Part of Enhanced By Liv's policies , you're asked to enter your Card details when booking your appointment. Clients are unable to book without doing so. ​ Will my card be charged? No cards are charged on our booking system, Unless you cancel your appointment inside of our 48 hour Cancellation Policy, OR if you breach one of Enhanced By Livs Policies. ​ What times are Available? All of our available times are visible through the booking system. However, if none are suitable for you, we do have a Waitlist. To join the wait list, simply click "No times that suit? Join the wait list". Enter the date/time and someone will be in touch if it becomes available. ​ Can I Change/Reschedule my Appointment online? Yes! You can easily change or reschedule appointments online by clicking on your confirmation email and selecting "View or Change my Appointment". ​ What Appointment reminders will I receive? Once your appointment is confirmed you will receive an email. All clients will also receive a text reminder 72 hours before their appointment and an e-mail reminder 24 hours before their appointment. Please remember this is a courtesy message. Please do not rely on this as your reminder of your appointment. ​​ What can I use my Gift Voucher on? Gift Vouchers can only be used for basic Brow and Lash Appointments. Gift Vouchers cannot be used for Retail Products or Cosmetic Tattooing.​ ​ Where can I find Enhanced By Livs Polices? Once you've requested an Appointment through our booking system, you will automatically be emailed or texted our Terms and Conditions which includes our Policies, for when you have an Appointment with us. We kindly ask our clients to read and sign this within 24 hours of it being sent, so we can accept your Appointment request! You can also find a ​copy of our Policies for 2024 at the top of this page.

Gift Vouchers at Enhanced by Liv: Looking for the perfect gift? At Enhanced by Liv, we offer convenient and thoughtful Gift Vouchers that are the ideal choice for any occasion! Whether you're treating a loved one to a pampering session or giving them the gift of beauty, our vouchers are the perfect way to share the experience. ​ How It Works: - **Purchase Options:** Gift Vouchers can be easily purchased online or in person at our location. - **Validity:** All Gift Vouchers are valid for 6 months from the date of issue, ensuring plenty of time to enjoy our services.​ ​ Terms & Conditions:   - Gift Vouchers cannot be redeemed for cash or returned for a refund.   - Vouchers are not valid for Cosmetic Tattooing services.   - Vouchers are redeemable only for services, not retail products.   - Gift Vouchers are for the original recipient only and cannot be regifted.   - Lost or stolen vouchers cannot be replaced.​​ ​ To purchase your online Gift Voucher, Click the link below.​​​ ​ Treat someone special today with a gift that will leave them glowing! https://bookings.gettimely.com/enhancedbyliv1/bb/purchase?giftVoucherId=290484